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Squelch is a new-gen customer experience bot developer for online businesses that serves customers after the sale — from handling onboarding on day one through trouble tickets on day 1,001.
Chris Preimesberger | Updated
JOIN US: This is a chat-based conversation about how IT is rapidly evolving into a new phase that may turn out to be as important as, if not more important than, the cloud itself.
NEWS ANALYSIS: To the current concoction of chaotic conundrums--tariffs, political discord, trade sanctions, IP theft and others--you can add the mix of emerging technologies not only disrupting industries but also dismantling the very walls that once separated them.
Apple iOS and macOS users are strongly advised to update their devices as soon as possible with patches in the iOS 12.1.4 and the macOS Mojave 10.14.3 supplement updates, as Google warns of new zero-day vulnerabilities.
NEW PRODUCT REVIEW: Consistent with the high-end class of personal devices, the new Dell laptop is as much of a design and fashion statement as it is a tool for work.
eWEEK IT SCIENCE: The challenge was transferring data at distances of 2km to 6km from the central data center under extremely harsh conditions (temperatures range from 8F to -100F buried under a meter of snow) at the Askaryan Radio Array located at the South Pole. The scientists needed a new...
NEWS ANALYSIS: New satellites are aimed at low-latency broadband, IoT and voice communications using relatively low-cost terminals and equipment and providing improved speeds. The Iridium Certus 9770, which is about the size of an iPhone X, can be used for pretty much any type of data an IoT...
eWEEK is creating a new series of articles which examine all sectors of IT and present up-to-date research and analysis on the leading companies in each space. It's all designed for enterprise buyers of hardware, software, services and cloud products to have more and better information in hand...
eWEEK DATA POINTS: In its “IT Industry Outlook 2019” report, CompTIA identifies the key developments to impact organizations as we continue to explore what’s possible in the “Fourth Industrial Revolution.”
NEW-PRODUCT ANALYSIS: IBN is the solution that can solve many of new problems that have cropped up in new-gen networking. The vision of a self-operating network may seem like science fiction, but it’s necessary for long-term IoT success.